About on Silver Street
ENHANCING CUSTOMER SERVICE FOR SENIORS
Ms. Abbie smelled like a fresh breeze of lilacs and mints. I always ran to see her first and melted into her soft hug.
Growing up, my mom would bring me and my sisters to the local retirement community to visit the residents every Sunday. We would rush down the long hallways with our dresses bouncing as we stopped to say hi to everyone.
At a young age, I was lucky enough to start learning the magic formula for serving seniors, so they instantly felt loved.
CAREER PATH THAT SERVES SENIORS
Those Sunday visits shaped my entire career. I went on to earn an MBA in Health Care Administration and became a Licensed Nursing Home Administrator, an Assisted Living Executive Director, and a Certified Dementia Practitioner - all with one mission: to ensure seniors receive the level of service, care, and respect they deserve.
In a fast-moving world, seniors are often overlooked. But there’s an art to serving them well—an intentional way to build trust, make them feel valued, and turn everyday interactions into moments of dignity and connection.
My mission is to bring that elevated level of customer service to every company that serves seniors—so no senior ever feels rushed, ignored, or unimportant. Because great service isn’t just about efficiency; it’s about seeing their twinkle and not just the wrinkles.
CREDENTIALS & CAREER HIGHLIGHTS
With over 20 years of experience serving the senior community as a Licensed Senior Living Executive, I love to show companies how to enhance their senior client's joy.
- MBA in Health Care Administration
- Licensed Nursing Home Administrator and Assisted Living Executive Director
- Certified Dementia Practitioner
- CCRC Executive Director. Executive of multiple Health Care facilities including the largest in New Hampshire, a 329 bed Nursing Home and Assisted Living
- Nationally Sponsored Professional Speaker for Sunsweet Inc. to speak at 55+ events
- Former Member of the New Hampshire Health Care Association Education Board
Let's connect
Ready to elevate your senior clients' experience?
On Silver Street
Dallas TX 75230
